1. Introduction
Welcome to Zoe, an AI-powered chatbot designed for users aged 10-15. Your privacy is our priority, and we are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
If you are under 13 years old, parental consent is required to use Zoe. Parents can review, manage, or delete their child's data at any time.
Note: Zoe is currently only available in Australia.
2. Information We Collect
We collect only the minimum necessary information to provide and improve Zoe's experience.
2.1 Information You Provide
- Messages & Conversations: We temporarily store messages to maintain short-term context for better conversations. These messages are automatically deleted after 10 days and are not user-identifiable.
- Parental Consent Information: If required, we collect parental contact details to verify consent.
2.2 Information Stored on Your Device (Client-Side)
- User Preferences & Personal Info: Any preferences or personalization data (e.g., favorite topics, chat settings) are stored only on your device and are not stored on our backend.
- If you delete the app or change your phone, this information is lost.
- During a session, this data is passed temporarily to help customize responses, but it is never stored permanently on our servers.
2.3 Information Collected Automatically
- Device Information: Device type, operating system, and app version.
- Usage Data: Interaction patterns for app performance monitoring.
- IP Address & Location (Limited Use): Used only for compliance (e.g., detecting underage users in certain regions).
2.4 Premium Plan Features & Summaries
If a parent subscribes to our premium plan for weekly summaries, the following applies:
- Summaries of conversations (not full chats) are stored for 30 days to help track trends.
- These summaries are linked to the user's private data.
- Original conversations are never stored beyond 10 days.
3. How We Use Your Information
We use your information to:
- Enable Zoe's responses and maintain short-term conversation history.
- Ensure compliance with child safety regulations.
- Provide weekly summaries (if enabled by a parent).
- Respond to legal requests or enforce our Terms of Service.
- Comply with Australian privacy laws, including the Privacy Act 1988.
4. No AI Training on User Data
Zoe does not use your conversations for AI model training. We only store short-term history to restart conversations in subsequent sessions.
If a user submits a complaint, they may attach their conversation history to help us diagnose issues and improve safety guardrails.
5. How We Protect Your Data
We use end-to-end encryption, secure cloud storage, and strict access controls to protect your information. We do not sell or share your data with advertisers or third-party marketers.
6. Data Retention & Deletion
- Messages are automatically deleted after 10 days.
- If you delete your account, all associated data is immediately purged.
- Weekly summaries (if enabled) are stored for 30 days before being deleted.
- Any personal preferences or settings are stored only on your device and are lost if you delete the app or switch devices.
7. Parental Rights & Controls
For users under 13, parental consent is required. Parents can:
- Request access to their child's data.
- Request deletion of stored data.
- Withdraw consent at any time by contacting us at hi@zoelovesyou.com.
8. Changes to This Privacy Policy
We may update this policy periodically. If changes affect how we handle children's data, we will notify users and obtain new parental consent if necessary.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 Email: hi@zoelovesyou.com
🌍 Website: zoelovesyou.com